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Welcome to The Pastel Loyalty Program

Our new loyalty program is a thank-you to the families who make Pastel feel like home. The more you shop —  in store or online — the more thoughtful little perks come your way.

How it works

Beautifully simple

Every purchase counts toward your status — no cards to carry, no codes to remember.

Spend & earn points

Every dollar spent in our boutiques or online earns you 1 point. Points accumulate across the calendar year to set your tier.

Status carries over

The tier you earned last year is yours all of this year — and what you spend now sets the stage for next year.

A fresh start each January

On January 1, the program resets based on your prior-year spend. Keep shopping to keep your tier.

The tiers

Four levels of love

Each tier builds on the one before — every perk you unlock stays with you as you rise.

Silver

Tier I
1,000+ pts
1,000 – 1,500 points annually
  • Private Evening Shopping appointment

Gold

Tier II
1,500+ pts
1,500 – 2,500 points annually
  • Private Evening Shopping appointment
  • Returns up to 30 days for store credit

Platinum

Tier III
2,500+ pts
2,500 – 3,500 points annually
  • Private Evening Shopping appointment
  • Returns up to 30 days for store credit
  • Free Send Sales
  • Early access to sales
Top tier

Diamond

Tier IV
3,500+ pts
3,500 points and up annually
  • Private Evening Shopping appointment
  • Returns up to 30 days for store credit
  • Free Send Sales
  • Early access to sales
  • Free standard shipping on web order
  • Dedicated customer service representative
Good to know

The fine print, gently

Set by last year

Your current status is determined by what you spent at Pastel during the previous calendar year, in store and online combined.

Builds through this year

Every purchase you make today counts toward the tier you'll enjoy next year. Keep shopping, keep climbing.

A January reset

Each January 1, the program resets and your tier is recalculated based on the prior calendar year.

Maintain to keep

If your annual spend doesn't meet your tier's threshold, your status may step down at the next January 1 reset.

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