Shipping & Returns

Shipping & Returns Policy

Everything you need to know about ordering, shipping, and returns.

Shipping Information

Processing Time

1-3 Business Days

Orders placed before 12:00 PM EST ship fastest. Weekend orders process on Monday.

Delivery Time

3-5 Business Days

Weekday deliveries only via USPS and UPS.
Time varies by location.

Shipping Costs

$4.95 Standard, Free over $100

Continental U.S. and international available.

Contact us for international shipping rates.

Returns & Exchange Policy

Current Season Items

Full-priced merchandise can be returned within 7 days from delivery for a full refund. You can get store credit for returns within 14 days of delivery.

Requirements:
Items must be unworn and unwashed
Include original tags and packaging
Provide proof of purchase

Final Sale Items

No returns accepted. Final Sale includes:

Sale items or coupon purchases
Special offer purchases
Previous season items

Exchange OR Store Credit Based on availability, online or in-store

How to Return Items

Mail Returns

Step 1: Email us for return label:
info@pastelcollections.com

Step 2: Ship to:
Pastel
Attention: Pastel Returns
661 South 11th Street
Newark, NJ 07103

In-Store Returns

Exchange Or Store Credit Only

Bring current season online orders to any retail location
for exchange based on availability.

Processing time:

5-7 business days for online returns

Quick Answers

Can I cancel my order?

Yes, if it hasn't shipped yet (usually 1-2 business days). Call us immediately.

International shipping?

Yes! Contact us first for shipping rates and delivery options to your country.

Processing Time

Delivery Time

Shipping Costs

Current Season Items

Final Sale Items

Mail Returns

In-Store Returns

Can I cancel my order?

International shipping?

Made To Last

A Decade of Pastel Moments

Fit to Perfection

Found in Boutiques Everywhere

Product title